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My download links do not work. How am I going to get my files?
Please login into your account where you can find all purchased items and download links under ORDER HISTORY. If you still experience problems downloading your items please email us your order number and we will take care of it:
There are a variety of reasons why your links may not work. Below are just a few of them…
- Problem with the link
- slow internet speed
- High volume of traffic at the site
- Extra large file size
- 3rd Party links are disabled
Where can I download my products?
Download links are sent automatically after successful payment. You will be notified by email about your order and links.
IMPORTANT NOTE: Check your spam folders if you have not received your links in 10 minutes. Download links are available in your Account page as well if you are a registered customer.
Links will expire in 30 days OR after 15 attempts.
I cannot add items in my basket or login. What’s the problem?
Sometimes your own browser settings can block Mygrafico from functioning properly. Make sure you enable 3rd party cookies for our site. You can also clear your temporary internet files and cookies, after which you need to restart your browser. If the problem persists, please use a different browser. Here are the top browsers used today:
- INTERNET EXPLORER
If you still experience issues try disabling your firewall and virus program during registration. Some countries have state-wide internet providers – such as South Africa’s Telkomsa.net – which block our features. It is impossible to control this from our end. Please contact us if you experience difficulty:
I do not see what I am looking for, can I make design suggestions?
Use this form:
Why I am asked to enter my personal information on checkout?
What are my limitations on FREEBIES?
Freebies are only for personal and Non-profit use. You cannot use free files for commercial purposes. They can be used commercially if you buy a license.
Contact us for purchasing Freebie file license options.
Can I re-sell the clipart, digital stamps or templates I purchase from you?
NO. You cannot re-sell any products purchased from Mygrafico. For more information see our Licensing options: Licensing Info
If I purchased a file and cannot open it , Can I get a REFUND?
Due to the digital nature of our products, there are NO REFUNDS on items delivered electronically. Please read the product description pages carefully about what formats, sizes or how many designs you are purchasing. Once it is purchased its Final. If you have received your downloads corrupted or experience problems, we are more than HAPPY to help you to receive your files!
PLEASE contact us here if you have any problems with files:
What formats and sizes will I receive?
All of our files are compressed and ZIPPED – that is what you will download. After downloading the zip file, right click on it to extract the graphics out. Each item comes with Industry standard formats.
- All Photoshop templates comes in PSD format.
- All Vector designs come as EPS format.
- All Traditional media designs come as 300 dpi JPEG or PNG formats.
- Some of our Template files come as PDF files.
- Cutting templates will be in SVG format.
Your files may include one or more formats. Please read the product description page to understand what you will receive. MYGRAFICO is not responsible for Designer’s formats or descriptions, so be aware of what you are purchasing.
What is a Commercial Use License. Do I need to purchase it?
If you are going to use the items for Profit and commercial purposes, you MAY need to purchase extra license for that. Please read our License options here: Licensing Info
How often do you send Mygrafico newsletters?
We send Newsletters every few days with the latest news regarding Store sales and Designer sales. In addition, we send you images and links to brand new products – you can practically shop from your newsletter!
And if you no longer wish to receive this Newsletter, you will find an unsubscribe link at the bottom. If you choose to open the Newsletter in your browser, keep in mind that the unsubscribe link will no longer work, so be sure to go back to your email client in that case.
We may include special coupon codes and news flashes regarding store sales in the Newsletter, so sign up to SAVE BIG! Just scroll down on the HOME PAGE until you see the MAILING LIST icon and sign up…. and let the fun begin.
Do I need to register to buy items from you?
No, it is not required. You can check out as a guest, but you will still need to enter your information in order to use one of our 3 payment options. There is a disadvantage to this, because your order information will not be available on our site once you close your browser. In order to continue having access to your purchases, simply register for an absolutely free account! You will then be able to save items to a Wishlist as well as retain access to all orders, download links, and invoices.
What kind of payment options do you have?
On our SECURE checkout pages we accept Amazon, 2CO and PayPal, all of which except Credit Card payments as well. After checkout you will be redirected to your account page. You will also receive an email confirmation of your order. Depending on which method of payment you use, you may also receive your downloads in an email.
Please note that we MUCH PREFER you to use our Amazon checkout, as we will eventually phase out the Paypal system. If you do not have an Amazon account, simply go to www.amazon.com and create an account. When you purchase at Mygrafico, look for the Yellow ‘Pay with Amazon’ button at the top right of the checkout page, and you will be taken through the Checkout process.
What is the difference between buying from a clipart site and mygrafico?
Mygrafico is a unique design website offering variety of designer source files. Each Vendor is hand picked and provides high quality designs from cliparts to textile patterns, web templates to wedding invitations. We offer a wide range of unique and low priced products just for mygrafico customers!
How do I receive my products?
Mygrafico is a DIGITAL GRAPHICS store. We do not sell any physical kits, papers or scrapbook supplies. All products are digital and downloadable from your account page. If your payment is cleared, your order will be ready to be downloaded.
What is the policy for REACTIVATION OF DOWNLOAD LINKS?
MYGRAFICO has a ’60 days’ promise to keep your data. It is highly recommended that you back up your files. After the 60 days, MYGRAFICO CANNOT GUARANTEE the availability of sets. Only currently existing product links can be re-activated. Files that are discontinued in our RETIREMENT SALE cannot be re-activated since they are being retired and removed from our store.
It is a good idea to store your files on your computer as well as an external drive. Computers crash, drives crash, so always keep duplicate copies of your product!