Please login into your account where you can find all purchased items and download links under ORDER HISTORY. If you still experience problems downloading your items please email us your order number and we will take care of it:
There are a variety of reasons why your links may not work. Below are just a few of them…
- Problem with the link
- slow internet speed
- High volume of traffic at the site
- Extra large file size
- 3rd Party links are disabled
Download links are sent automatically after successful payment. You will be notified by email about your order and links.
IMPORTANT NOTE: Check your spam folders if you have not received your links in 10 minutes. Download links are available in your Account page as well if you are a registered customer.
Links will expire in 30 days OR after 15 attempts.
Sometimes your own browser settings can block Mygrafico from functioning properly. Make sure you enable 3rd party cookies for our site. You can also clear your temporary internet files and cookies, after which you need to restart your browser. If the problem persists, please use a different browser. Here are the top browsers used today:
- INTERNET EXPLORER
If you still experience issues try disabling your firewall and virus program during registration. Some countries have state-wide internet providers – such as South Africa’s Telkomsa.net – which block our features. It is impossible to control this from our end. Please contact us if you experience difficulty:
NO. You cannot re-sell any products purchased from Mygrafico. For more information see our Licensing options: Licensing Info
Due to the digital nature of our products, there are NO REFUNDS on items delivered electronically. Please read the product description pages carefully about what formats, sizes or how many designs you are purchasing. Once it is purchased its Final. If you have received your downloads corrupted or experience problems, we are more than HAPPY to help you to receive your files!
PLEASE contact us here if you have any problems with files:
All of our files are compressed and ZIPPED – that is what you will download. After downloading the zip file, right click on it to extract the graphics out. Each item comes with Industry standard formats.
- All Photoshop templates comes in PSD format.
- All Vector designs come as EPS format.
- All Traditional media designs come as 300 dpi JPEG or PNG formats.
- Some of our Template files come as PDF files.
- Cutting templates will be in SVG format.
Your files may include one or more formats. Please read the product description page to understand what you will receive. MYGRAFICO is not responsible for Designer’s formats or descriptions, so be aware of what you are purchasing.
If you are going to use the items for Profit and commercial purposes, you MAY need to purchase extra license for that. Please read our License options here: Licensing Info